How safe your personal data is at garamwin, how it is used, and what rights you have — all clearly explained here.
Six Reasons garamwin Stands Apart in Data Protection
This Privacy Policy applies to the garamwin.asia website and its associated mobile applications. By creating an account, accessing the website, or using any of our services, you agree to this Policy.
In this policy, "personal information" refers to any data that can directly or indirectly identify you — such as your name, date of birth, mobile number, email address, national ID number, or payment details.
On garamwin, "processing" refers to the collection, storage, review, analysis, or use of data in any form. The goal of this policy is to ensure members always know where their information goes and how it is used.
In this policy, "garamwin", "we", and "the platform" refer to garamwin.asia and its operating entity.
Garamwin collects two types of data — information you provide directly, and information generated automatically as you use the platform.
Information you provide directly includes details submitted during registration, KYC verification documents, payment method information, and the content of your communications with support.
| Data Type | Example | Mandatory? |
|---|---|---|
| Identity-Related | Full name, date of birth, NID number | Yes |
| Contact Information | Mobile number, email address | Yes |
| Payment Information | BKash/Nagad number, bank account | Yes |
| KYC Documents | NID photo, selfie | On Withdrawal |
| Usage Data | Login time, gaming history | Automatic |
| Technical Information | IP address, browser, device | Automatic |
Automatically collected data includes your device's IP address, browser type, operating system, and information about which pages on garamwin you visited and for how long. This data is used to maintain security and improve the platform experience.
The ways garamwin uses your data are specific and limited. It is not garamwin's policy to collect unnecessary information under the guise of platform improvement.
With your consent, garamwin may send you notifications about relevant offers and promotions. You can opt out of these marketing communications at any time — there is an unsubscribe option in every email and in your account settings.
Garamwin does not retain your data longer than necessary. All data is stored for as long as your account remains active. After account closure, certain data may be retained for up to 5 years as required by law — particularly under anti-money laundering regulations.
After this 5-year period, any data that no longer needs to be retained for legal reasons is either securely deleted or anonymised so that no individual can be identified from it.
Game and betting history is retained for member protection — it serves as evidence in the event of any dispute. It is also used to analyze playing patterns for responsible gambling purposes.
You have the right to request deletion of your data — however, anything that must be retained due to legal obligations will be kept, and garamwin will explain why.
Garamwin does not sell your personal data to any advertisers, data brokers, or third parties. However, limited data sharing may be necessary in certain specific circumstances.
garamwin has data privacy agreements in place with all the parties listed above, and they are prohibited from using any received information for any other purpose.
Garamwin uses cookies on its website. Cookies are small text files stored in your browser that remember your preferences and session information on future visits.
Garamwin uses three main types of cookies. First, essential cookies that the site cannot function without — examples include login session management and security tokens. Second, functional cookies that remember your language preferences and interface settings. Third, analytics cookies that help garamwin understand which parts of the website are used most.
You can manage cookies through your browser settings — you can block all cookies or allow only specific types. Note that disabling essential cookies will prevent garamwin from functioning properly.
Every registered member of garamwin has certain fundamental rights regarding their personal data. To exercise these rights, write to support@garamwin.asia.
Garamwin strictly does not serve anyone under the age of 18. The registration process requires users to be 18 or older, and date of birth is re-confirmed during KYC verification.
If a minor has opened an account without a guardian's knowledge and this is reported to garamwin, the account will be closed immediately and any deposited funds (excluding bonuses) will be refunded.
Garamwin does not knowingly collect any information from individuals under the age of 18. Should any such data be collected inadvertently, it will be deleted promptly.
Garamwin may update this Privacy Policy from time to time. For any significant changes, registered members will be notified by email in advance — generally at least 14 days before the changes take effect.
Minor changes (such as spelling corrections or clarifications) may take effect without prior notice. You can always check the "Last Updated" date at the top of the page to see whether any changes have been made.
Continued use of garamwin after any changes take effect will be considered acceptance of the updated policy. If you disagree with any change, you will have the option to close your account.
If you have any questions about this privacy policy or wish to make a request regarding your data, please contact garamwin's support team directly.
Garamwin makes every effort to resolve all complaints. However, if a complaint is not resolved to your satisfaction, you retain the right to escalate the matter to the relevant regulatory authority.
Garamwin has always believed that the most important way to earn a member's trust is to genuinely respect their data. Many platforms write privacy policies simply to meet legal requirements, but at garamwin this document was created out of a commitment to being transparent with members.
Most people in Bangladesh are still not well informed about digital privacy. They may not know what data a website can collect or where that data ends up. garamwin believes that rather than treating this as an opportunity, we have a responsibility to educate our members.
That is why this policy is written in plain, straightforward language — not just legal jargon. If anything is still unclear, feel free to reach out to garamwin's support team.
One of garamwin's core technical principles is data minimization — we never collect more information than is actually needed for a given service. For example, your date of birth is not required to make a deposit, but age verification is necessary for withdrawals — which is why KYC is only requested before your first withdrawal.
Your betting history is used by garamwin to run its responsible gambling algorithm. If someone suddenly starts placing bets far more frequently or in much larger amounts than usual, garamwin sends them a safety message checking whether everything is okay. This information is never used against the member.
Many people assume that collecting IP addresses is a privacy violation. In practice, garamwin collects IP addresses for two specific reasons: to detect whether the same person holds multiple accounts, and to flag suspicious login activity. This is done solely to keep your account secure.
Garamwin's privacy policy is reviewed annually against international standards. If any international privacy laws or regulations that are relevant to members in Bangladesh change, garamwin updates its practices accordingly.
Common questions about receiving winnings and updating account information